Refund policy

Last Updated: June 2026

At Card Oni, we are committed to providing genuine trading cards, graded collectibles, and sealed products with accurate descriptions, secure packaging, and reliable customer service.

As collectibles can vary significantly in condition, appearance, and market value, we encourage all customers to carefully review product information before placing an order.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under Australian Consumer Law.

Australian Consumer Law

Under Australian Consumer Law, customers are entitled to remedies where a product:

Is faulty or defective
Is significantly different from its description
Is not of acceptable quality
Does not perform as reasonably expected

Where required by law, Card Oni will provide an appropriate remedy, which may include a replacement, repair, store credit, or refund.

Change of Mind Purchases

Due to the collectible nature of trading cards, graded cards, and sealed products, Card Oni generally does not offer returns, exchanges, or refunds for:

Change of mind
Accidental purchases
Incorrect purchases made by the customer
Discovering the product elsewhere at a lower price
Changes in market value after purchase
No longer wanting the item
Dissatisfaction with pull rates or sealed product contents

Please ensure you are satisfied with your purchase before completing checkout.

Product Images

Raw Singles

Unless otherwise stated, images used for raw singles are representative images.

The card you receive will match the advertised:

Card name
Card number
Set
Rarity
Finish
Listed condition

However, individual copies may vary in:

Centering
Print quality
Factory cutting
Surface characteristics
Other minor manufacturing variations

These differences are normal characteristics of commercially manufactured trading cards and do not, by themselves, indicate that an incorrect item has been supplied.

Graded Cards

Where a graded card is listed individually, the photographs shown will be of the exact card being sold unless otherwise stated.

Customers should carefully review all available photographs before purchasing graded items.

Card Condition

Card Oni uses standard trading card condition guidelines when assessing raw cards.

Condition assessments represent our reasonable opinion of a card's overall condition at the time of listing.

Trading cards may contain factory or manufacturing characteristics including:

Minor print lines
Minor edge imperfections
Minor surface marks
Centering variations
Factory roller marks
Other manufacturing inconsistencies

Such characteristics do not automatically constitute defects and may still fall within the listed condition category.

Pre-Dispatch Inspection

Card Oni takes reasonable care to inspect products before dispatch to ensure they match their listing and condition description at the time of packing.

Grading Expectations

Card Oni does not guarantee any grading outcome from PSA, BGS, CGC, TAG, or any other grading company.

Condition descriptions such as Near Mint, Mint, or similar terms should not be interpreted as a guarantee of any specific grading result.

Purchasing a card from Card Oni should not be considered a guarantee of achieving a particular grade.

Sealed Products

All sealed products are sold in factory-sealed condition unless otherwise stated.

Card Oni cannot guarantee:

Pull rates
Specific card contents
Hit rates
Box or pack outcomes
Manufacturer collation

Returns or refunds will not be accepted due to dissatisfaction with the contents of sealed products.

Incorrect, Damaged, or Faulty Items

If you receive:

The wrong item
An item materially different from its description
An item damaged during transit
A product that is faulty or defective

Please contact us within 7 days of delivery.

To assist with assessing your claim, please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of all packaging, including the shipping label where relevant
An unboxing video, if one was recorded

Please retain all original packaging until the investigation has been completed.

Card Oni may request additional information before determining an appropriate resolution.

Return Approval Process

Returns must not be sent back without prior approval.

Upon approval of a claim, Card Oni will provide instructions for the return process.

Depending on the circumstances, Card Oni may:

Provide a replacement
Issue store credit
Provide a refund
Offer another remedy as required under Australian Consumer Law

Return Shipping Costs

Where a return is approved due to an error on our part, or where required by Australian Consumer Law, Card Oni will cover reasonable return shipping costs.

Where photographic evidence is sufficient to assess a claim, we may not require the product to be returned.

Order Cancellations

Orders may be cancelled prior to dispatch at Card Oni's discretion.

Once an order has been packed, processed, or shipped, cancellation requests may not be possible.

If a cancellation is approved before dispatch, any payment processing fees charged by third-party providers may be deducted where permitted by law.

Fraudulent or Abusive Claims

Card Oni investigates all claims fairly and objectively. Where a claim is determined to be fraudulent, misleading, abusive, or intentionally false, Card Oni reserves the right to decline the claim and take any further action available under applicable law.

We reserve the right to request supporting evidence when investigating claims relating to:

Missing items
Damaged items
Incorrect items
Delivery disputes
Chargebacks

During an investigation, Card Oni may also rely on internal records, including product photographs, packing documentation, shipping information, and other relevant order records.