Shipping policy

Last Updated: June 2026

At Card Oni, we understand that collectors expect their purchases to arrive safely, securely, and in the condition advertised. Every order is packed with care using appropriate protective materials to help ensure your items arrive safely.

This Shipping Policy outlines how we process, dispatch, and deliver orders.

Order Processing

Orders are typically packed and dispatched within 1–2 business days after payment has been successfully received.

During periods of increased demand, including public holidays, promotional events, conventions, or unforeseen circumstances, processing times may be extended. Where significant delays occur, we will make reasonable efforts to keep customers informed.

Shipping Services

Card Oni ships orders throughout Australia using reputable shipping providers, including Australia Post and other suitable courier services where appropriate.

Available shipping methods and pricing will be displayed during checkout and may vary depending on:

Delivery location
Parcel size and weight
Order value
Product type

Delivery Timeframes

Delivery timeframes provided during checkout or by shipping carriers are estimates only.

Actual delivery times may vary due to factors outside Card Oni's control, including:

Carrier network delays
Public holidays
Peak shipping periods
Severe weather events
Industrial action
Customs processing
Regional delivery limitations

While we aim to dispatch orders promptly, we cannot guarantee specific delivery dates.

Tracking

Where tracking is included with the selected shipping service, tracking information will be provided once your order has been dispatched.

Customers are encouraged to monitor tracking updates after dispatch. If assistance is required, Card Oni will make reasonable efforts to assist with shipment enquiries where possible.

Packaging

Protecting collectibles during transit is a priority at Card Oni.

Depending on the product purchased, orders may be packaged using a combination of:

Protective sleeves
Top loaders
Semi-rigid holders
Team bags
Cardboard reinforcement
Bubble wrap
Protective mailers
Shipping cartons

Packaging methods may vary depending on the value, size, and nature of the products ordered.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Card Oni is not responsible for delays, failed deliveries, or additional costs resulting from:

Incorrect addresses
Incomplete addresses
Incorrect recipient details provided by the customer

If an order is returned due to incorrect address information, additional shipping charges may apply before the order can be resent.

Lost Parcels

If a parcel appears lost during transit, please contact us as soon as possible.

Card Oni will work with the shipping provider to investigate the shipment and determine an appropriate resolution.

Where a parcel is confirmed as lost and has not been successfully delivered, Card Oni will work with the customer to provide an appropriate outcome, which may include a replacement, store credit, or refund where appropriate.

Investigation timeframes are determined by the shipping provider and may vary depending on the circumstances.

Damaged Deliveries

If your order arrives damaged, incomplete, or differs from your order confirmation, please contact Card Oni within 7 days of delivery.

To help us investigate and resolve the issue as quickly as possible, please provide:

Your order number
Clear photographs of the item(s)
Photographs of all packaging, including the shipping label
Photographs showing any visible damage
An unboxing video, if one was recorded

Please retain all original packaging until the investigation is complete, as additional information may be required.

Card Oni may request further information where reasonably necessary to assess a claim. Claims will be reviewed based on all available information, including documentation retained by Card Oni and evidence provided by the customer.

Where appropriate, Card Oni will work with the customer to provide a suitable resolution in accordance with Australian Consumer Law.

Unclaimed, Refused, or Returned Parcels

If an order is returned to Card Oni because it was:

Unclaimed
Refused by the recipient
Undeliverable due to incorrect address information

the customer may be responsible for any additional shipping costs required to resend the order.

Shipping costs already incurred may not be refundable.

Convention & Event Purchases

Products purchased at conventions, trade shows, markets, or other in-person events are generally supplied directly to the customer at the time of purchase and are not subject to this Shipping Policy unless separate shipping arrangements have been agreed.